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What is your UC Merced role?
Administrative Staff (Example: DFA, OIT)
Student-Facing Staff (Example: Admissions, Facilities)
School Support Staff (Example: SOE, SSHA)
Faculty
Student
How often do you use the DFA Service Catalog?
Daily
Weekly
Monthly
Quarterly
Never
Are you able to find the ticket(s) you need?
Yes
No (provide additional information)
How do you navigate to the ticket? Select all that applies.
DFA Catalog Website
Saved as Favorite (go directly to the ticket)
Google Search
UC Merced Website Search
Other (provide additional information)
How should tickets be sorted or displayed on the webpage to make it easier to find? Sort the following from most important to least.
1
Group by Department (as they are now)
2
Group by User Affiliation (Staff, Faculty, Student)
3
Group by User Role (CAO, Analyst, etc.)
4
Alphabetized - full list of tickets
5
Other (please specify)
Additional feedback?
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